Support requests should include the workspace, observed behavior, and any message shown on screen. Passwords, authenticator codes, full payment-card details, and customer exports should never be included.
Sign-in uses the Organization ID and the method assigned by an administrator: username and password, or work email and authenticator. Authenticator enrollment starts from the invitation email. Organization administrators can handle expired invitations or changed access.
The app's Sync & recovery view shows work that is still pending, rejected, or in conflict. Leave the app open and connected while reconciliation runs. Contact support before repeating a payment or another action with an uncertain outcome.
On the web, iPhone, or iPad, the Register camera button starts scanning after camera access is allowed. A single barcode should remain inside the guide with good lighting. SKU or barcode entry remains available in the search field.
Read the TelaIQ Privacy Policy. Business-account users should begin with their organization administrator, or contact TelaIQ for help with an applicable privacy request.